<![CDATA[CatholicWebHelp]]> <![CDATA[Can I transfer my existing domain name (URL) go to my current CatholicWeb EZWeb®...]]> Yes, you can have a unique domain name direct to your CatholicWeb site. Just click on Website Accounts and then Domain Registration within your Member Console. The cost is $14.95 per year, including transfers. Click here for more information on Domain Name registration.

Important

As of October 28, 2006, transfers of your .com, .net, and .org domains will require a transfer authorization key (EPP) for each name being transferred to or away from our domain registrar. EPP transfer authorization key codes are generated by your current registrar. You may have to contact your current registrar directly and verify some of the following listed items.

The initial procedure for transferring domains is as follows:

  • Transfer verification must be made to the gaining registrar by the domain’s registrant and/or administrative contact(s).
  • The e-mail address on record for the domain names Administrative contact and/or Technical contact must be correct and working.
  • The domain must be at least 60 days old
  • Domain must be in “ACTIVE or OK” status, not a "locked" status.
  • If a domain is transferred between registrars, ICANN's Transfer Policy states no re-transfer of the domain is permitted for 60 days from the date the transfer was complete, except in the case of dispute or legal proceedings.
  • Then, October 28, 2006, all registrar transfers will additionally require the "transfer authorization key" or "EPP key" for each domain name being transferred.
]]> <![CDATA[Can you register a domain name for us?]]> Yes. You can register a domain name provided that it is available. The cost is $14.95 per year. Please sign-up for this service via your Member Console under Website Accounts.

To register a new domain name through CatholicWeb, click here.

]]> <![CDATA[Do you support FrontPage extensions?]]> Microsoft FrontPage extensions are supported with our regular FTP hosting plans. You can compare our Services and Rates on our Menu of Services page. Visit CompBiz, Inc., the developer of CatholicWeb.com for FTP and FrontPage Hosting accounts.

]]> <![CDATA[Do you support php,mysql,and the mail() function for your hosting?]]> At this time we do not support PHP or MySQL.

]]> <![CDATA[Domain Name Renewal Scams]]> Domain Name Registration of America, Liberty Domains, and other American sounding companies have been reported sending these types of invoices.

We want all our customers to be made aware of this practice, and that any domain name renewal notice should be coming from CompBiz, Inc., the owner and technology company behind CatholicWeb.com, and/or Enom, Inc., the official domain name registrar of both CompBiz and CatholicWeb. Domain renewals are sent automatically to the email address on record before a domain name expiration date and will always originate from domains @ compbiz.net.

Some of these companies will also try to get CatholicWeb clients to buy new domain names with different extensions (such as .info). Please do not fall for what appear to be scams towards unsuspecting domain name owners.

There are three main variants of this scam:

1) Official-looking invoices via snail mail notification.

2) Phone calls.

3) Email notices.


1) Official-looking invoices via snail mail notifications.

Customers are receiving official-looking invoice notifications for many of their domain names from a company that has a very generic sounding name and has an American flag on their envelope. We happen to know that this is not the company that is our primary registrar, so we throw these away.

We did take a look at one of these deceptive letters, though, and it looks just like a bill. It also implies that if you don't renew with them, you'll lose your domain name.

What to do: If a notice comes from an unknown company, do not respond
-- just throw it out.

2) Phone calls. This past week we received a call from a domain registration company that first tried to verify the contact person for the domain name. Once they confirmed the contact person, they then wanted to put through one of their agents who had "some very important update information regarding our domain name."

When we asked what this was about, the caller said she didn't know, but that we needed to give her our fax number for some very important info so we wouldn't lose our domain name.

When we said that we wouldn't give her the fax number and that we wanted to talk with someone who did know (since she claimed to just be the receptionist), we were then told by the new person that we could now get one of our domain names with a .info extension.

When we said we weren't interested, the caller asked several times:
"Do you understand then that you can lose your domain name?" His deceptive point was that we could lose the .info version of the domain name -- but he strongly implied (and almost said) we would lose our .com domain name. When we asked for his name and phone number, he hung up.

What to do? Immediately ask for the caller's name, phone number, company name, and city and state they are calling from. Most will hang up. If they provide the information, you can ask them if they currently are your domain registrar (you can check this out from your prior bills). If they are not, you most likely do not want to talk with them.

If you choose to hear them out, realize that they are probably using high-pressure sales tactics -- you will not lose a domain name by not transferring it to another registrar. The primary way you lose a domain name is if you don't pay your renewal bill on time.


3) Email notices. These are the most common domain name renewal scams.
There are many variants of this scam.

Perhaps the worst one is when they include a Web address (URL) for you to get more information, but in reality, they have programmed that URL to function the same way as if you went through the process of agreeing to transfer your domain name. They then transfer your domain name to their company as registrar, and claim that you have requested this transfer.

What to do? Be careful. Check your records to verify the company (CatholicWeb.com or CompBiz, Inc.) that you registered your domain name with. If another company solicits you, ignore it. Don't click on the URLs of other solicitations. Don't pay phony looking invoices.

Note: CatholicWeb and CompBiz will send you notices when it's time to renew. Remember: be very careful. You don't want to lose your domain name, and you don't want to transfer it to an unscrupulous company.]]> <![CDATA[How do I register my own domain name?]]> To register your domain you will want to follow the steps below.
 

1. Visit www.CatholicWeb.com and login to your CatholicWeb member account on the left under Member Login.

2. Once logged in, click on REGISTER/TRANSFER DOMAIN NAMES within your MEMBER CONSOLE and select REGISTER/TRANSFER/MANAGE DOMAIN NAMES

3. Complete the forms that follow. Enter the domain you wish to register in the Check Name field. If the name is available you can continue with the registration. Once the registration is complete it will take 24-72 hours for your domain to begin working with your site.

 

Note: complete of the form will require that you enter credit card information.
]]> <![CDATA[How do I setup my domain name if it's not hosted with CatholicWeb?]]>
A domain name that is registered with another registrar needs to set up the host records www and @ as A record types with the IP address 208.80.36.243. Optionally, if you want other sub-domains (i.e., church.domain.com) to resolve to CatholicWeb sites, then you can set up the * host record with the same IP address as well.

Once set up, please notify us by sending a trouble ticket and we will configure your website so it will recognize your custom domain name.]]> <![CDATA[How do I transfer .ORG domain names?]]> admin@compbiz.net (the technical team and developer for CatholicWeb) requesting they initiate your .ORG domain name transfer. Along with your e-mail request, you must include your .ORG domain name "EPP Authorization Key Code." This key is also referred to as an Authorization Code, Secret Password, etc. by some registrars. The key must be obtained directly from your existing registrar and will be a series of numbers and letters (i.e. agf456ydt13).  Because domain name registries prefer you not transfer your domain name away from them, they do not make this EPP Authorization Key Code easily accessible. For example, if your current registrar is Network Solutions, you will have to telephone their support department, identify yourself, and ask for it. They will then e-mail it to the administrative contact e-mail address on record for the domain name. ]]> <![CDATA[How long does it take to get approval for our parish website?]]> It can take anywhere from 24 to 48 hours during normal business hours for your application to go through the approval process. Many applications are processed well under 24 hours.

]]> <![CDATA[I received a domain name renewal notification from Domain Registry of America, D...]]> No you should not. Both the companies listed and others are a scam and should be ignored completely. All invoices sent from CatholicWeb for domain name renewal, registration or other services will have Compbiz Inc. and/or CatholicWeb.com on them. If you receive any other notification from other companies regarding a server and/or domain name you have registered through CatholicWeb and have questions please don't hesitate to contact us.

For more information regarding these scams please visit UCan.org. Additionally, you can visit this article posted by CatholicWeb regarding these domain renewal scams, "Domain Name Renewal Scams?" Below you will see two samples of what two of these scam invoices may look like.

Click for larger version Click for larger version
]]> <![CDATA[Is it possible to use FTP to upload Web pages with EZWeb® to your server?]]> The EZWeb® system allows you to upload custom made Web pages from your local computer, as well as Word documents, and Adobe format pdf files. It does not support standard regular type FTP of custom .html pages. You must sign-up for a separate FTP Hosting account with our developer CompBiz, Inc., which you can do here. You can then link to these pages using EZWeb® Site Builder tools or vice versa. Please see our Hosting page for regular FTP hosting rates and services.

]]> <![CDATA[Is it possible to use my existing domain name for an EZWeb® site?]]> Yes, you certainly can use your existing domain name.

To use your own domain name, enter the domain name you would like registered with your EZWeb website during the EZWeb registration process. You will see a box to enter the domain name you would like to use as well as a link to register the actual domain name ($14.95 per year).

If you already have an EZWeb website and would like to register a custom domain name that points to your existing website call our office in Florida at (407) 571-0730 or email admin@compbiz.net. We will either walk you through the steps necessary to set this up or we can get it setup for you.

If you choose to email us at admin@compbiz.net please include the custom domain name (i.e.: http://www.mychurch.org) that you would like registered as well as the address of your EZWeb Website (i.e.: http://mychurch.catholicweb.com).

]]> <![CDATA[We want to use our existing domain name with our CatholicWeb site. Why do you re...]]> When desiring to use your existing domain name with your CatholicWeb EZWeb site, you are required to transfer your domain name to our registry service in order for the domain name to work properly at all times. The EZWeb hosting system is a dynamic database driven engine that displays your Web pages and should the CatholicWeb server IP addresses change over time, then your Web site and any domain name e-mail you have configured with us will become inaccessible. When transferring your domain name to the CatholicWeb registry, the transfer fee is used to add an additional year of registration to your existing term.

]]> <![CDATA[What does your domain name transfer include? What are registration fees after th...]]> The domain name transfer fee of $14.95. This is not a fee but covers your first year of domain hosting with us. In other words, if your current domain name registration expires in September 2008, and we transfer your domain name for you, then the registration expiration date would become September 2009. Domain name registration renewal fees thereafter are $14.95 per year.

]]> <![CDATA[What Hosting Services do you provide?]]> We offer 2 different hosting packages.

1. Our most popular hosting package is our Free EZWeb package. This package offers everything that you need to build and maintain an internet presence: SiteBuilder web building tool, free hosting, 25 MB space, thousands of stock images, built in calendar and mailing list manager, free technical support, and much much more. This package is free of charge for Catholic Organizations. You can learn more about this package as well as upgraded packages here: Free CatholicWeb sites

2. We also offer standard FTP and FrontPage hosting through the owner/developer of CatholicWeb.com, CompBiz, Inc. Visit their site at http://www.CompBiz.net or click here for sign up information.

]]> <![CDATA[What if I want to cancel the service? Am I obligated?]]> You are under no obligation to continue/keep the service for any length of time beyond the services you order and pay for. If for some reason you are dissatisfied and wish to cancel the service, simply delete via your member console or submit a trouble ticket to our support department and request that the site be deleted.

]]> <![CDATA[What is your FTP host address and FTP directory for my EZWeb® site?]]> You must purchase a regular FTP Web hosting account with CompBiz, Inc., the developer of CatholicWeb.com to receive this information. Regular type FTP hosting plans are separate from EZWeb® Site Builder hosting plans.

You can compare all of our EZ Web packages and FTP Hosting packages by clicking here.

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